Frequently asked questions

Check out our FAQ section for information about HumHub, our idea and vision and answers to the most frequently asked questions about our software.

HumHub is the tool to digitize your organization and prepare it for the future. We are an Open Source company from Munich and our software is primarily used as a Social Network, Intranet, Knowledge Database or Information Platform. With HumHub, people in various constellations can network, communicate and collaborate on various projects. Our software is easy and intuitive to use, has a clear design and can be extended by over 80 Modules. HumHub can be operated both On-Premise (on your own server), and as GDPR-compliant SaaS solution by us.

The first line of code of our software was written in February 2014. Officially, HumHub was founded in 2015 by our CEO Lucas Bartholemy in Munich. The vision since then: To develop a software that "helps people all over the world to communicate and connect better." Our many years of experience in programming, communication and the configuration and maintenance of Social Networks have made us a strong and reliable partner for countless Organizations and companies since our founding.

Our software is very individually configurable. As a result, HumHub is used in a wide variety of Organizations and companies as Social Network, Intranet or Knowledge Base. Our clients include many cities and municipalities, associations, foundations and institutions, educational facilities like universities and schools, political parties as well as small and medium-sized enterprises, large companies and corporations.

Yes. You can try our Live-Demo for free and without obligation from a user's perspective and test the most important functions. This makes it easy for you to find out whether our software is suitable for your project. Just click on Demo and you will get access to our Live-Demo in the next step. Feel free to contact us if there is anything else you need to know. Together we will find out whether your project can be implemented with HumHub.

As an Open Source company based in Munich, we take the issue of data protection very serious. We comply with all applicable laws and data protection regulations. With HumHub, you get a strong and reliable partner in Social Networking software. Your network can either be operated by us as GDPR-compliant SaaS solution. With this option, we host your network on German or EU servers according to ISO 27001. Alternatively, you can run your network On-Premise and always remain in control of your data. With the Professional Edition, you can choose between both options.

Check out our News page to see what's going on with HumHub. You can also sign up for our newsletter and never miss any news. You can also follow all developments and discussions in our HumHub Community. Create a free account and become part of our great global Open Source Community.

HumHub is best explained in 4 pillars. Users, Spaces, Content and Modules. Each User in your network has their own User account with profile information that can be defined by you. Users can search, network and get to know other Users in your organisation better. Spaces are where Users meet each other. Spaces are rooms, groups or subgroups. These can be organized by departments, locations or projects. Here, you can also determine your network structure individually. Users can become members of Spaces, create Content and work on common projects, publish Content and collaborate. Content is everything that is posted or published. Content can be, for example, articles, documents, images, videos, wiki pages, landing pages, events and much more. Modules are available for optional installation and allow you to customize the functionality of your network.

There is, among other things, an automated notification system and E-Mail summaries for all Users, a multi-level permission system, a dashboard or even filters and search functions to find certain information faster.

There are currently over 80 Modules in total. The most important and popular Modules include: SAML SSO, Apache SOLR, LDAP, Messenger, News, Translation Manager, Wiki, OnlyOffice, Theme Builder, Enterprise Theme, Custom Pages, Calendar, Surveys, Files and Tasks.

Yes. You can log into your HumHub network with any common device. The main way of using it is via laptop and PC. However, you can also use your network to its full extent via tablet or smartphone.

You can find all answers regarding configuration, installation and initial setup of your network in our Documentation. You can search for specific topics and information using the search function. If you have specific questions about the software's features, you can also reach out to our great HumHub Community.

The Professional Edition is the complete software package with all standard and advanced Modules. These include: Advanced LDAP, SAML SSO, Apache SOLR, Enterprise Theme, Translation Manager and News Module. The Professional Edition also comes with a Commercial Licence and our HumHub Premium Support.We will assist you with all questions and help you to build your professional network. In addition, the Professional Edition gives you access to our prioritized bug fixing, long-term support for all major releases and allows you to book our Workshop and Onboarding Packages, which will facilitate your start with HumHub.

The licensing fee is based on the number of registered users in your network. Billing is per user per month. Our licenses start at 50 users, with a fee of €129/month. The price per user decreases significantly as the network grows larger. For example, in networks with several thousand users, the cost per user per month is in the low cent range. You can easily calculate an approximate cost for your organization using our Pricing calculator. As an open-source company, our goal is not to maximize profits but to build happy and long-term customer relationships. Our software is the most affordable on the market in direct comparison. Social and charitable organizations, as well as educational institutions, also benefit from special conditions. Feel free to contact us if you would like a customized offer.

Feel free to test our Live-Demo, where you will see what a well-designed HumHub Intranet can look like from a user's perspective. Contact us afterwards if you have any questions. If you want to get started right away, just get in touch and we'll get everything ready so you can instantly customize your Professional Edition.

HumHub was born out of the motivation to help people around the globe to communicate and connect better. Especially, social and charitable projects are close to our hearts and we support many social and charitable organizations worldwide. This is part of our vision and how we contribute to make the world a bit better. We are also happy to support your social project with special conditions. Just get in touch with us.

Please always contact us at hello@humhub.com. Make sure your message contains your customer number or licence key. Your message will be automatically forwarded to the relevant team and answered in a timely manner. It is very important to us to help you competently and promptly so that you can get the most out of your network.

We love the idea of working on projects together with other people. HumHub has a large global Community that contributes to our software and actively participates in many processes. By choosing to make HumHub Open Source, we are more flexible in business and software development and have unique characteristics that commercial software vendors do not have. Our global Community ensures continuous development of our software, making our Professional Edition more cost-effective than comparable products. Our Source Code is publicly accessible. This means that each network can be customized by the operator and there is a free Community Edition that comes with most features and can be operated completely free of charge. This way, we also enable people and organizations in structurally weak regions or developing countries to operate their own HumHub network. We see this as a small contribution to making the world a better place.

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